Operations Management

Operations Management

Course Code
Payment Options
Upfront & Payment Plans
Online & Correspondence
100 Hours

Operations Management

Are you about to launch a new business? Do you have a business idea and need to learn more about the processes of the business? Are you moving upwards in your current workplace and need to develop skills of managing the business operations? Do you want a new set of skills on your resume or CV? Business Operations provides absolutely essential knowledge on how most businesses operate and understanding how their functions are interrelated to other competitors and the economic environment overall. Learn more and confidently lead the operations of the business you work in!

There are nine lessons in this course: 

The Economic Environment

  •     The world of economics
  •     Scarcity
  •     Opportunity costs
  •     Goods
  •     Definitions
  •     Economic systems
  •     Economic ownership
  •     Performance criteria for an economy
  •     Other economic performance indicators
  •     Basic economic principles
  •     Law of demand
  •     Law of Substitution
  •     Law of diminishing return
  •     Law of diminished marginal utility
  •     Competition
  •     Sustainability
  •     Total Quality Management
  •     Strategic Planning
  •     Creating a strategic plan 

External Influences

  •     Monopoly
  •     Monopolistic Competition
  •     Oligopoly
  •     Perfect competition
  •     External Influences
  •     International markets and tradeable commodities
  •     Globalisation
  •     Supply and demand
  •     Market forces
  •     Demand
  •     Supply
  •     Elasticity
  •     Economics of scale
  •     Cost structures
  •     Liquidity 

Information Management

  •     Scope and nature of office work
  •     Functions of an office
  •     Common jobs in an office: reception, clerical, secretarial, information processing
  •     Departments within an organisation
  •     Office processes
  •     Data knowledge, storage and management
  •     Filing systems
  •     Classifying information
  •     Hard copy
  •     Filing procedure
  •     Data protection
  •     Financial records
  •     Books needed in business
  •     Different ways to approach bookkeeping
  •     Steps in the bookkeeping process
  •     Developing a record keeping and accounting system
  •     Flow of information
  •     Financial reports
  •     Ledger
  •     Journal
  •     Source documents
  •     Cash transactions
  •     Credit transactions
  •     Returns and allowances
  •     Other business documents
  •     Use of business documents
  •     The cash book
  •     Credit sales and credit purchases journal
  •     The general journal
  •     The ledger
  •     A trial balance
  •     Bank reconciliation
  •     Petty cash 

Strategic Planning

  •     Strategic planning
  •     Documenting the strategy
  •     Operational planning
  •     Documenting an operational plan
  •     Key components of a business plan
  •     SWOT analysis
  •     A planning procedure
  •     Decisions
  •     What to plan for
  •     Finance
  •     Structure for a Financial plan
  •     Developing a budget
  •     Structure for a marketing plan
  •     Plan drawing 

Implementing Strategies

  •     Implementing strategy
  •     Benchmarking
  •     Reviewing strategy and strategy management
  •     Environmental audits
  •     Key elements of EIA
  •     Steps in an environmental assessment process
  •     Study design
  •     Baseline studies
  •     Predicting impacts
  •     Mitigation measures
  •     Flora and fauna assessment
  •     Open space management plan
  •     Rehabilitation plan 

Developing a Business Plan

    Business planning
    Case study: nursery development plan
    Sensitivity analysis
    PBL project to formulate criteria required for the successful implementation of a business proposal to develop a business plan. 

Business Control Systems

  •     Financial statements
  •     The balance sheet
  •     Classification in the balance sheet
  •     Working capital
  •     Profit and loss statement
  •     Link between profit and balance sheet
  •     Depreciation of assets
  •     Analysis and interpretation of accounting reports
  •     Analytical ratios
  •     Ratio yardsticks
  •     Profitability ratios
  •     Operating efficiency ratios
  •     Efficiency ratios and profitability
  •     Liquidity ratios
  •     Liquidity analysis and cash budgeting
  •     Financial stability ratios
  •     Gearing rate of return on investment
  •     Limitations to ratio analysis
  •     Risk
  •     Risk analysis
  •     Contingency planning
  •     Business systems
  •     Quality systems
  •     Innovation management
  •     PERT (Program evaluation and review)
  •     CPA (Critical path analysis)
  •     GNATT Charts Fastest and slowest completion times
  •     Business expansion and sources of finance
  •     Record keeping 

Evaluating Marketing

  •     Introduction
  •     Market research
  •     The marketing mix
  •     Marketing planning
  •     Services marketing
  •     Customer service
  •     Buying, selling and decision making
  •     Different heuristics
  •     Decision making process
  •     Customer satisfaction
  •     Goodwill 

Marketing Strategies

  •     Target markets and market segmentation
  •     Targeting strategies
  •     Defining your target market
  •     Determining market segmentation
  •     Projecting the future
  •     Positioning
  •     Case study
  •     The business portfolio 

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading. 

For more information get your free course information pack today!

Are you interested in this course?
Free Info Pack