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This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? And by answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
A new session of each course starts monthly. If enrolling in a series of two or more courses, please be sure to space the start date for each course at least two months apart.
All courses run for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when lessons are released. You will have access to all lessons until the course ends. However, the interactive discussion area that accompanies each lesson will automatically close two weeks after the lesson is released. As such, we strongly recommend that you complete each lesson within two weeks of its release.
The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks to complete all of your course work, including the final exam.
In the first lesson, you will find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles.
In this lesson, you will begin to build a database about not only your difficult people—those who are different in communication style from you. You will also enhance your skills in reviewing and resolving problems with these people.
This lesson discusses four types of hostile people. These are people who want to control everything and everyone but have no self-control. This group is called Hostile-Aggressives.
In this lesson, you will learn appropriate options for interacting well with those who are stubborn or critical—people known as Negative-Thinkers.
This lesson focuses on the appropriate way to effectively deal with aggressive individuals. You will learn how to recognise these people and share space with them.
In this lesson, you will take another look at another personality type called Relators. Plus, you will learn ways to effectively handle the difficult subcategories of this type.
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You will go through some exercises in this lesson that should help you figure it out.
In this lesson, you will work toward improving your own flexibility skills: confidence, tolerance, empathy, positivity, and respect. To help, you will answer a few questions about each of your own skill sets as you move through the lesson's materials.
In this lesson, you will learn that a certain set of characteristics is essential if you want to relate well with others. As you will find out, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities."
After finishing this lesson, you will understand what assertiveness is and what it isn't. You will begin to see why assertive behaviour is so important to your success in getting along well with others. You will also carefully examine your own level of assertiveness and identify which of your skills need fine-tuning.
This lesson focuses on simple, yet powerful assertive-communication techniques. You will learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground.
After this final lesson, you may be surprised to discover that your listening skills need improvement. Listening well is a complex process, and your own selective filtering often keeps you from real understanding.
We live in a society where the pressures of daily living are high with financial expenses, personal and work commitments, and mortgage and rental obligations. Then there are the unexpected life challenges that also get thrown our way. With this in mind the thought of taking on study can be daunting for most people. Here at Learning Cloud we understand that life doesn’t run in a straight line it has many ups and downs.
As an enrolled student at Learning Cloud, you are entitled to access a variety of non-academic support services from the Student Services Unit. These supports are designed to walk beside you throughout your studies they will assist you in life’s ups and downs to provide you the best opportunity to successfully complete your chosen course.
STUDENT SERVICES PROGRAMS INCLUDE:
Call our student support today on 0800 000 361 or Email FacultyGet more information
Want more information about financial and student support? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.
How will this course advance my career?
Learning Cloud programs have been developed in response to industry demand and are specifically designed to equip graduates with work-ready skills. Each participant will be trained and assessed in theory and in practical tasks and Real-world exercises are used throughout the program.
Studies prove, time and again, that college-educated workers earn more than those with only a high school qualification. College graduates often enjoy additional benefits, including greater job opportunities and promotions. Though the proof for greater earning potential exists, some might wonder whether the cost of the education warrants the overall expense in the long run.
College Graduate vs. Non-Graduate Earnings
The National Centre for Education Statistics (NCES) analyses employee earnings data biennially, according to education level. Findings indicate that workers with a qualification earn significantly more than those without. Since the mid-1980s, education has played a large part in potential wages, with bachelor's degree holders taking home an average of 66% more than those with only a high school diploma do. While college-educated workers' wages have increased over the past two decades, those with only a high school education have seen decreases in annual salaries in the same time period (nces.ed.gov).
How else will I benefit from studying with Learning Cloud?