Gain Holiday Rep and Resort Representative Certificate Online
Holiday Rep and Resort Representative Certificate
Working as an overseas holiday rep is brilliant fun and the job of a lifetime!
If you want to work as a holiday rep but you have no prior experience, training or knowledge of the industry or you have struggled to get hired in the past… then the Holiday Rep Certificate e-learn course has been designed just for you!
Holiday Rep Certificate is the leading industry recognised, IAO Accredited online course designed by industry experts and delivered online through 18 interactive training modules that provide a solid grounding for prospective holiday rep applicants.
Using video, audio, images and text, combined with interactive ‘drag and drop’ activities and multiple-choice testing, the course pre-trains you for vital parts of the job, including:
Pre-season preparation, airport and transfer duties, welcome meetings, in-resort duties, resort administration and much more. It assumes no prior knowledge and provides you with all the essential skills you need to get hired as a holiday rep and carry out your role successfully.
There is no complicated jargon and no stone is left unturned in this extensive course. That’s also why it’s the course trusted by schools and colleges all over the world.
After completing the course you’ll also get full access to the job help and support you need to go out and get a holiday rep job. You’ll find lots of step-by-step advice, insider tips and strategies for passing the application and interview process with flying colours!
Lesson Structure
Module 1: Introduction to the Holiday Rep
Module 2: Categories of Holiday Representatives
Module 3: Role, Requirements & Qualities of the Holiday Rep
Module 4: Duties of the Holiday Rep
Module 5: Tour Operator Profiles
Module 6: Transfers & Welcome Meetings
Module 7: Admin and Paperwork
Module 8: Currency, Conversions, Commissions & Calculations
Module 9: Health & Safety
Module 10: Legal Responsibilities
Module 11: Customer Service Essentials
Module 12: Effective Complaint Handling Skills
Module 13: Super Selling Skills
Module 14: Social & Communication Skills
Module 15: Interpersonal & Teamwork Skills
Module 16: Stress Management
Module 17: Short Haul Destinations
Module 18: Long Haul Destinations & Time Zone
At the end of each module there is a self-assessment test. At the end of the course you will be awarded with a hardcopy of your final pass certificate.
Entry requirements: Customer service focussed. Hard work ethic