Holiday Rep and Resort Representative Certificate

Holiday Rep and Resort Representative Certificate

Course Code
Payment Options
Upfront & Payment Plans
Online & Correspondence
50 Hours

Holiday Rep and Resort Representative Certificate

Working as an overseas holiday rep is brilliant fun and the job of a lifetime!

If you want to work as a holiday rep but you have no prior experience, training or knowledge of the industry or you have struggled to get hired in the past… then the Holiday Rep Certificate e-learn course has been designed just for you!

Holiday Rep Certificate is the leading industry recognised, IAO Accredited online course designed by industry experts and delivered online through 18 interactive training modules that provide a solid grounding for prospective holiday rep applicants.

Using video, audio, images and text, combined with interactive ‘drag and drop’ activities and multiple-choice testing, the course pre-trains you for vital parts of the job, including:

Pre-season preparation, airport and transfer duties, welcome meetings, in-resort duties, resort administration and much more. It assumes no prior knowledge and provides you with all the essential skills you need to get hired as a holiday rep and carry out your role successfully.

There is no complicated jargon and no stone is left unturned in this extensive course. That’s also why it’s the course trusted by schools and colleges all over the world.

After completing the course you’ll also get full access to the job help and support you need to go out and get a holiday rep job. You’ll find lots of step-by-step advice, insider tips and strategies for passing the application and interview process with flying colours!

Lesson Structure

Module 1: Introduction to the Holiday Rep

Module 2: Categories of Holiday Representatives

Module 3: Role, Requirements & Qualities of the Holiday Rep

Module 4: Duties of the Holiday Rep

Module 5: Tour Operator Profiles

Module 6: Transfers & Welcome Meetings

Module 7: Admin and Paperwork

Module 8: Currency, Conversions, Commissions & Calculations

Module 9: Health & Safety

Module 10: Legal Responsibilities

Module 11: Customer Service Essentials

Module 12: Effective Complaint Handling Skills

Module 13: Super Selling Skills

Module 14: Social & Communication Skills

Module 15: Interpersonal & Teamwork Skills

Module 16: Stress Management

Module 17: Short Haul Destinations

Module 18: Long Haul Destinations & Time Zone

At the end of each module there is a self-assessment test. At the end of the course you will be awarded with a hardcopy of your final pass certificate.

Entry requirements: Customer service focussed. Hard work ethic

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