Online Computer Servicing II Course

Develop your ability to independently undertake routine maintenance and to analyse faults in personal computers.

This course covers more into the hardware diagnostics, fault analysis. It also covers software trouble shooting etc. This course expands on and continues from the basics covered in Computer Servicing 1.

Is this course right for me?
If you are looking into expanding your skills more into troubleshooting and hardware diagnostics this course is suitable for you.

• Develop procedures for routine hardware maintenance of a computer system
• Develop procedures for routine software maintenance of a computer system
• Evaluate the appropriateness of different computer systems for different applications.
• Determine different sources of faulty hardware operation in a PC computer system
• Determine different sources of faulty software operation in a PC computer system

Pre-requisites:          Computer Servicing I (or equivalent).

There are 10 lessons in this course:

1. Introduction to hardware components
   • Introduction
   • Random Access Memory (RAM)
   • Types of RAM
   • Dynamic RAM
   • Tips for buying TAM
   • How to add memory to a computer
   • Problems when installing memory
   • Central Processing Unit (CPU)
   • Considerations when buying a new CPU
   • Graphic card
   • How to install a graphics card
   • Intalling a CD or DVD burner
   • Jumper switch settings
   • Hard disk upgrade
   • Installing a back up drive
2. Basic Diagnostic Equipment
   • Introduction
   • Software diagnosis
   • Temperature monitor
   • Regestry cleaner, virus scanner and spyware detector
   • USB port tester
   • Power supply tester
   • CPU meter
   • Hard disk tester
3. Electric Circuits and Components
   • Understanding electricity
   • Circuits
   • Measuring electricity
   • Ohm's law
   • Power
4. Problem Solving and Fault Analysis
   • Introduction
   • Problem solving
   • Requestm response, result strategy
   • The circle back model
   • Pitfalls in problem solving
   • How to troubleshoot and isolate computer problems
   • Hardware failures
   • Software failures
   • Recreating a problem; reproducing ther error
5. Diagnostic Testing [A] (Self Tests and Diagnostic Cards)
   • Power up
   • Boot drive
   • Errant keyboard
   • Mouse problems
   • Slow computer performance
   • Computer freezes and displays BSOD (Blue screen of death)
   • No display on monitor
   • No sound
   • Computer rebooting or turning itself off
   • How to troubleshoot a computer that does not boot
6. Diagnostic Testing [B] (System Board and Memory Tests)
   • Components overview
   • Operating system diagnostics
7. Software maintenance and troubleshooting
   • Software and hardware
   • Operating systems
   • Command prompts
   • SOS, DIR command
   • Formatting
   • File types
   • Back up (all types)
   • Copy
   • Print
   • Erasing files
   • Autoexec.bat and Config.sys
   • History of windsows
   • Viruses
   • Data corruption
8. Disk drives and CD-ROM
   • Servicing CD Rom drive
   • RAM servicing
9. Video and Audio Systems
   • Video cards
   • Troubleshooting a graphics card
   • Sound cards and troubleshooting
10. Developing a Maintenance Program
    • Work sceduling
    • Project component estimate form
    • Performing routine computer maintenance

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims:

• Identify a variety of basic computer system components and, describe how they can be interchanged and upgraded in a personal computer.
• Explain equipment used for monitoring the condition of electrical equipment and software
• Develop a better understanding of basic electronics, as a background to understanding some parts of a computer system
• Develop a systematic approach to solving problems with computers.
• Develop a basic understanding of diagnostic testing with self tests and diagnostic cards.
• Further develop your understanding and skills in diagnostic testing.
• Develop a basic understanding of system software maintenance procedures to be used in computer servicing
• Develop a better understanding of memory storage devices and their servicing.
• Develop a better understanding of video and audio equipment and their servicing.

Request your free info pack today!