Proficiency Award 2 in Human Resource Management

Study a range of modules to suit your career needs including management, supervision, motivation, personnel management, psychology and counselling, industrial psychology, conflict management, instructional skills, educational psychology, project management and more....

Human Resource Managers are the backbone of most large Organisations.

A good human resource manager can increase productivity and profitability for a business, and make life happier as well as more productive for both employees and employers.

A formal qualification is not necessarily needed to be a successful HR manager; but the skills that come from a comprehensive and extensive training course such as this are critical to not only getting a HR job; but also keeping it.

CONTENT OF MODULES

Management

There are 6 lessons as follows:

1. Introduction & Organizational Structures
2. Management Theories & Procedures
3. Problem Solving & Decision Making
4. Management Styles & External Influences
5. Employing People & Interview Skills
6. Staff Management

Supervision

There are 10 lessons as follows:

1. Introduction - Organisational structures & responsibilities.
2. Understanding the work place - Government and private personnel departments, unions.
3. Communications and human relations.
4. Motivating employees.
5. Organising the work place.
6. Problem solving techniques.
7. Discipline, complaints and grievances.
8. Interviewing, recruitment, training.
9. Work place safety.
10. Dealing with management/worker participation/ report writing/ staff meetings.

Motivation

This course contains eight lessons, as follows:

1. Introduction    Describe the nature and scope of motivation, and identify the differences between people that distinguish the application of motivational skills to achieve a successful outcome
2. Awareness   Explain the significance of knowledge and understanding to motivation.
3. Tangible Rewards    Explain the effect of Tangible Rewards (eg: Money, Services, Goods) as a major motivator.
4. Intangible Rewards   Explain the effect of intangible Rewards (eg: Security, Ethics, Gratitude, Belief Systems/Religion, Peer Pressure) as a major motivator.
5. Negative Motivators    Explain how actions can be motivated by negative motivators (eg. Pain, Suffering, Discipline, Threats), and distinguish this type of motivation from that achieved through positive motivators.
6. Initiating Motivation   Explain how to initiate motivation with an individual or group for a situation not previously confronted.
7. Maintaining Motivation   Explain how motivation can be maintained or increased in both successful and unsuccessful environments.
8. Applications    Identify a wide range of situations where motivational skills can be applied, and determine an appropriate way to initiate and maintain motivation in each of those situations.

Personnel Management

There are 10 lessons as follows:

1. Human behaviour
2. Workplace Communications
3. Workplace Conditions
4. Controlling Operations
5. Recruitment and Induction
6. Staff Training
7. Work Teams
8. Positive Discipline
9. Grievances and Complaints
10. Monitoring and Reporting

Introduction to Psychology

There are seven lessons in this course, as follows:

1. The Nature & Scope of Psychology
2. Neurological Basis of Behaviour
3. Environmental Effects on Behaviour
4. Consciousness And Perception
5. Personality
6. Psychological Development
7. Needs, Drives And Motivation

Psychology and Counselling

There are seven lessons in this course, as follows:

1. Stress
2. Abnormal Behaviour
3. Individual Behaviour
4. Group Behaviour
5. Methods of Dealing with Abnormalities
6. Conflict Resolution
7. Interpersonal Communication Skills

Industrial Psychology

There are ten lessons in this course, as follows:

1. Introduction
2. Understanding the Employees Thinking
3. Personality & Temperament
4. Psychological Testing
5. Management & Managers
6. The Work Environment
7. Motivation and Incentives
8. Recruitment
9. Social Considerations
10. Abnormalities and Disorders 

Conflict Management

There are eight lessons in this course, as follows:

1. Conflict Management and Anger
2. Listening
3. Negotiation
4. Mediation
5. Facilitation
6. Balance of Power
7. Discussion and Group Work
8. Crisis Analysis and Responses

Instructional Skills

There are 11 lessons as follows:

1. Introduction to Training – Communication
2. Understanding Learning
3. Determining Training Requirements in The Workplace
4. Commencing Training
5. Developing a Lesson Plan
6. Assessment and Evaluation of Training Programs
7. Training Aids
8. One-To-One Training
9. Motivation Skills and Techniques
10. Promoting Training
11. Assessor Training

Educational Psychology

There are seven lessons in this course. The following outline depicts some (not all) of the topics covered in each lesson.

1. Introduction: Development & Learning Theory   Piaget's Theory of Cognitive Development; Schemes; Assimilation and Accommodation; Equilibration; Piaget's Stages of Development.
2. Behavioural Learning    The Evolution of Behavioural Theories of Learning; Thorndike's Theory of the Law of Effect; Skinner's Theory of Operant Conditioning; Principles of Behavioural Learning; Reinforcers; Positive and Negative Reinforcement; The Premack Principle
3. Information Processing    Information Processing Theory; A Model of Information Processing; Perception; Gestalt Psychology; Attention; Short-Term Memory; Long-Term Memory; Division of Long-Term Memory
4. Memory Retention & Loss   Remembering and Forgetting; Interference; Inhibition and Facilitation ; Primacy and Recency; Learning Strategies
5. Individual Needs   Effective Instruction;The QAIT Model; Quality of Instruction; Appropriate Levels of Instruction; Incentive;Time; Between-Class Ability Grouping; Within Class Ability Grouping; Effective Use of Ability Groups; Mastery Learning; Outcomes-Based Education; Individualised Instruction
6. Constructivist Learning    What is the Constructivist View; Top Down or Bottom Up Processing; Generative Learning; Discovery Learning; Reception Learning; Activating Prior Knowledge
7. Motivation    Intrinsic Motivation; Extrinsic Motivation; Factors Affecting Motivation; Motivation theories (Behavioural Learning Theory; Human Needs Theory; Dissonance Theory; Cognitive Dissonance Theory; Personality Theory; Attribution Theory; Expectancy Theory); Improving motivation (Nurturing Interest/Curiosity; Providing Incentive to Learn)

Project Management

There are nine lessons as follows:

1. Introduction
   Understanding what project management is, and what its applications might be.
2. Project Identification
   Identification and defining projects which need management.
3. Project Planning
   Developing a strategy and framework for the plan.
4. Project Implementation
   Managers duties during implementation, developing a Preparation Control Chart,
   Regulating implementation
5. Project Completion & Evaluation
   Dangers in this stage, Steps in Project completion, Declaring a project sustainable,
   Developing an evaluation method,
6. Technical Project Management Skills
   Preparing a proposal, budget control/management, steps in drawing up a 
   post project appraisal.
7. Leadership Skills
   Styles of leadership, leadership principles and methods
8. Improving Key Personnel Skills
   Listening skills, Negotiation skills, Conflict management
9. Major Assignment
   Developing full documentation for a project.

Workplace Health and Safety

There are 7 lessons as follows:

1. Introduction
2. Legislation
3. Handling Chemicals
4. Handling Equipment
5. Handling Objects
6. Standards & Rules
7. Signs & Signals

Health and Wellbeing 

There are eight lessons as follows:

1. Industry Overview
2. Modern Lifestyle Problems
3. Human Nutrition
4. Healthy Eating
5. Stress Management
6. Preventative Health
7. Alternative Medicine
8. Basic First Aid

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Research Project I

There are 7 lessons as follows:

1. Determining Research Needs 
2. Searching For Information
3. Research Methods
4. Using Statistics
5. Conducting Statistical Research
6. Research Reports
7. Reporting On A Research Project.

For more information on this course, please request your free course information pack!